Revation offers LinkLive, its flagship cloud-based call center solution. A unique combination of secure, HIPAA-compliant, HITRUST CSF certified communications with virtual call center and multi-point video capabilities, LinkLive supports a wide variety of use cases. Areas of its application comprise advanced medical contact centers, dynamic specialist consults, on-the-fly care coordination, and more. LinkLive provides secure, encrypted messaging that safeguards messages between a provider’s employees, existing customers, and prospects.
Revation’s human-connected bot, Reva leverages lightweight AI technology to automate the front end of incoming sessions in a contact center. “LinkLive and Reva AI make digital transformation consumable for organizations in the healthcare industry,” says Price. The Reva Agent Advisor solution offers a pre-packaged and pre-configured tone analysis based on agent roles for nurse triage, scheduling, and specialty group agents at medical centers. The data captured by tone analysis facilitates real-time awareness and adjustment of the agents’ vocal tones in their conversation with the patient. Moreover, desktop recording playback from patient sessions offers significant insight into Revation’s contact center management, helping improve healthcare security.
LinkLive and Reva AI make digital transformation consumable for organizations in the healthcare industry
Revation’s Mobile Worker solution is an integrated application that provides on-site caseworkers with the tools required to efficiently perform on-site case visits. Mobile Worker offers critical data such as the status of scheduled visits, travel time, scheduled breaks, call preparation, call follow-up, client details, and more. The solution allows caseworkers to securely communicate with colleagues and clients from any mobile device.
Setting Revation apart from its competitors are the company’s features of being vertically focused on healthcare and having a day-one security approach in the healthcare arena. Another differentiator is their belief in innovative packaging and simplification of how their customers can get the technology they need for success in this new generation of healthcare where they are dealing with online and retailing competitors.